FAQ

📦 When will my order arrive?
We prepare and ship all orders within 1–2 business days after payment confirmation. Delivery times vary depending on your location:

France: 2–5 business days
Other European countries: 5–10 business days

Once your package is dispatched, you’ll receive an email with your tracking number so you can follow every step of your delivery.

🌍 Do you ship internationally?
Yes. We deliver across France and selected European countries.
You can verify delivery availability by entering your address at checkout.

🔍 How can I track my order?
As soon as your order ships, a tracking link and tracking number will be emailed to you.
You can click the link anytime to see real-time updates on your parcel’s journey.

💳 What payment methods do you accept?
We offer secure and convenient payment options, including:
• Visa
• Mastercard
• Secure online card payment

All transactions are processed through encrypted SSL technology to keep your information protected.

⏳ What if my order is delayed?
Delays may occur due to holidays, weather conditions, or courier issues.
If your package has not arrived within the estimated timeframe, email us at info@glaventra.com with your order number and we will investigate right away.

🔁 Can I return my purchase?
Yes. You may request a return within 30 days of receiving your order, provided that:
• The item is unused
• The product is in original condition and packaging
• You contact us before sending it back

You will receive full return instructions once your request is approved.

❗ What should I do if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, notify us within 7 days.
Send an email to info@glaventra.com with:
• Your order number
• Clear photos of the issue

We will arrange a replacement, refund, or store credit based on your preference.

💬 Need more help?
Email: info@glaventra.com
Phone: +33 7 58 42 19 77
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (France)